Refund Policy

Last updated: March 1, 2026

Digital Goods Refund Policy

Thank you for purchasing the EDGE Trading Journal.

As a digital product (Notion template and associated resources) delivered instantly upon purchase, our policy balances customer satisfaction with the nature of immediate, non-returnable digital access.

14-Day Refund Window

You may request a refund within 14 days of your purchase date if you are not satisfied with the EDGE Trading Journal for any reason. Refunds are handled by Paddle (our payment processor and Merchant of Record) on a case-by-case basis, in line with this policy, Paddle's Buyer Terms, and applicable consumer protection laws.

To request a refund:

• Contact us at [email protected] within the 14-day period, or
• Submit your request directly via Paddle's support at paddle.net (look up your order and use their refund tools).

We will review your request promptly. Approved refunds will be processed back to your original payment method.

After 14 Days

Outside the 14-day window (and subject to any mandatory legal rights you may have, such as under EU/UK consumer laws), all sales are considered final and non-refundable. No refunds, exchanges, or cancellations will be issued after this period, except in cases of proven technical delivery failure that we cannot resolve.

Immediate Access and Waiver

Upon purchase, you receive immediate and full access to all proprietary materials, templates, guides, and resources by duplicating them into your Notion workspace. By completing the purchase, you acknowledge that:

• The product is digital and non-returnable once delivered/access is granted.
• You consent to immediate performance/fulfillment, which may waive certain statutory cancellation rights (e.g., the 14-day EU cooling-off period for digital content, where permitted by law).

We recommend reviewing the product description, previews, and any free samples (if available) before purchasing to ensure it meets your needs.

Exceptional Circumstances and Technical Support

If you encounter any technical issues preventing access, downloading, setup, or proper functioning of the template (e.g., compatibility problems or delivery errors), contact our support team immediately at [email protected]. We will work diligently to resolve these issues. In rare cases where resolution is impossible, we may issue a refund even outside the standard window, at our discretion.

Questions Before Purchase

If you're unsure whether the EDGE Trading Journal is right for you, feel free to email us at [email protected] with questions. We're happy to help clarify details.

By processing Paddle payments, you agree to this policy. For full details on Paddle's handling of refunds, see their Buyer Terms at paddle.com/legal/checkout-buyer-terms.